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MyMemory plugin not working after installing SR1 Thread poster: Catarina Lopes
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Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ...
Hello, everyone! I'm not getting any search results from MyMemory plugin after I installed SDL Trados Studio 2017 SR1. Is anyone else having the same problem? Any ideas on how to fix this? Thank you! | | |
Have you installed the latest update of plugin? | Jul 27, 2017 |
Hello! Do you have installed the latest update of plugin, 3.8, which is available since the day before yesterday? Greets Franz | | |
Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER Yes, I do... | Jul 27, 2017 |
Hi, Franz! Thank you for your suggestion! I have installed the latest update, but no luck... Greetings, Catarina | | |
I have the same problem. I sent an email to the people at MyMemory and hopefully I will get reply soon. Their reply will get posted here (if it's worth it). | |
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Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER Thank you, June! | Jul 27, 2017 |
Thanks in advance for your help, June! Greetings, Catarina | | |
I hope to hear soon! | Jul 28, 2017 |
I hope I get a reply soon! Are you using the SDL Language Cloud Machine Translation option under (Project settings) Translation Memory and Automated Translation > Use... > SDL Language Cloud Machine Translation. It's been helpful so far | | |
Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER
No, I have never tried the SDL Language Cloud Machine Translation option, but I will surely try it now! Thanks for the tip | | |
I think MyMemory was down | Jul 28, 2017 |
I use both Trados 2011 and 2017, but currently use MyMemory only with Trados 2011. Nevertheless, all day yesterday and this morning up to 9 o'clock (Italian time) I got no results from MyMemory, then all of a sudden at just after 9 o'clock, it started operating again.....I think it must have been down for maintenance or some other issue.
[Edited at 2017-07-28 14:50 GMT] | |
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Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER Wonderful, Jeffery! | Jul 28, 2017 |
I have just checked and it's working again! | | |
Well, Happy Friday! | Jul 28, 2017 |
I am glad to hear it is up and running again Here is the reply I got: Hello June, Thank you for your fast feedback on our plugin. Unfortunately, yesterday we have had some technical problems on our system, but this morning we fixed them. Are you still receiving errors while using our plugin? Thank you again for your email. Best regards, | | |
Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER All sorted :) | Jul 28, 2017 |
June, Thanks for sharing the reply you got from MyMemory team. Happy weekend! Catarina | | |
Thank you! I hope you have a great weekend as well (I just started work, and as soon as I set up my document and was about to start, I got a pop-up saying "You have reached your daily quota. You will get no more results..." so I am emailing again- I am sure it a minor thing ) | |
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Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER
I have now finished a small project and MyMemory worked fine. Hopefully it's just a minor issue! | | |
It is working perfectly again! | | |
Catarina Lopes Portugal Local time: 15:55 Member (2013) English to Portuguese + ... TOPIC STARTER
Great! It's good to know | | |
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