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تکنیکی فورمس » Trados support »
Trados Studio deactivation and activation problem
دھاگا پوسٹ کرنے والے: Marija Lindic
Marija Lindic
Marija Lindic
آسٹریا
Local time: 17:58
رکن (2009)
جرمنسےسلوویائی
+ ...
Jun 18, 2024

Hello dear Trados enthusiasts!

We have two licensed Trados Studio programs registered under our company. The Trados Studio 2022 Professional license is issued to our CEO, the Trados Freelance Plus 2021 license was issued to our former coworker for use within the company.

We would like to deactivate both licenses and install/activate them on new computers. However, we are encountering two error messages that constantly appear when we attempt to resolve this issue ourselv... See more
Hello dear Trados enthusiasts!

We have two licensed Trados Studio programs registered under our company. The Trados Studio 2022 Professional license is issued to our CEO, the Trados Freelance Plus 2021 license was issued to our former coworker for use within the company.

We would like to deactivate both licenses and install/activate them on new computers. However, we are encountering two error messages that constantly appear when we attempt to resolve this issue ourselves. Our CEO has also written to the Helpdesk on multiple occasions but has not received a response.

On the official Trados website, it indicates that both licenses are currently in use, even though the error messages state that they have been deactivated and that no licenses are available.

Error message 1: The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.
Error message 2: Could not activate this license. No licenses are currently available for the specified activation code.

Please help.

Kind Regards

Marija Lindic M.A. ▲ Collapse
 
Natalie
Natalie  Identity Verified
پولینڈ
Local time: 17:58
رکن (2002)
روسیسےانگریزی
+ ...

اس فورم کے موڈریٹر
SITE LOCALIZER
Hi Marija Jun 18, 2024

Why don't you contact directly with RWS support? They should help you with all licensing issues.

Natalia

expressisverbis
Stepan Konev
 
Vinciane Boisson
Vinciane Boisson
فرانس
Local time: 17:58
فرانسیسیسےانگریزی
+ ...
Same issue Jun 20, 2024

Hi Marija,

I'm having the exact same problem.
Have you received some help from support?

I sent them an email, but I'm still waiting for a response.
I'm working on a time sensitive project and I'm close to meltdown at this point.

Here's a page that might help on the RWS website: "Cannot start Trados Studio: "Active License: Licensed", "Active License: Evaluation Expired [37]" or "Active License: Not Licensed"".
I think I've had this issue ... See more
Hi Marija,

I'm having the exact same problem.
Have you received some help from support?

I sent them an email, but I'm still waiting for a response.
I'm working on a time sensitive project and I'm close to meltdown at this point.

Here's a page that might help on the RWS website: "Cannot start Trados Studio: "Active License: Licensed", "Active License: Evaluation Expired [37]" or "Active License: Not Licensed"".
I think I've had this issue before now that I read this ; it rings a bell.
It only works if you manage to deactivate your license offline before, though. And, since it doesn't work, we need support anyway...

Vinciane

[Edited at 2024-06-20 17:26 GMT] ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
روسی فیڈریشن
Local time: 18:58
روسیسےانگریزی
RWS Community Jun 20, 2024

Vinciane Boisson wrote:
Hi Marija,
I'm having the exact same problem.
Have you received some help from support?
Yes, I have seen they fixed the problem. Here is how: https://community.rws.com/product-groups/trados-portfolio/f/licensing/53173/how-to-correctly-deactivate-and-activate-trados-studio-2022-professional-and-trados-freelance-plus-2021-without-deactivation-activation-error
Please contact the RWS Community web site here and describe your issue: https://community.rws.com/login?ReturnUrl=/product-groups/trados-portfolio/f/licensing


[Edited at 2024-06-20 23:29 GMT]
 
JaneD
JaneD  Identity Verified
سویڈن
Local time: 17:58
رکن (2009)
انگریزیسےسویڈش
+ ...
Use your RWS account Jun 21, 2024

The way you used to be able to fix this (I assume it still works) is to go into your RWS account, find the licences and deactivate them there. You may have to deactivate both/all if you don't know which one(s) you actually want to deactivate. Then you can reactivate them on the relevant machines by inserting the licence number again.
 
Vinciane Boisson
Vinciane Boisson
فرانس
Local time: 17:58
فرانسیسیسےانگریزی
+ ...
Issue resolved Jun 21, 2024

Thank you for your answers Stepan and Jane.

Unfortunately, deactivating and resetting the license were not working, hence why I needed support.
Also, I had successfully verified my email on community.rws but verification would not register for some reason, so I could not log a case and I had to send an email.
When nothing works, nothing works, haha.

I did eventually manage to access Community to log a case and I got a swift response for support.
All's ... See more
Thank you for your answers Stepan and Jane.

Unfortunately, deactivating and resetting the license were not working, hence why I needed support.
Also, I had successfully verified my email on community.rws but verification would not register for some reason, so I could not log a case and I had to send an email.
When nothing works, nothing works, haha.

I did eventually manage to access Community to log a case and I got a swift response for support.
All's well now! ▲ Collapse
 


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Trados Studio deactivation and activation problem


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