Glossary entry (derived from question below)
English term or phrase:
Customer Engagement
Serbian translation:
odnos s klijentom/kupcima
Added to glossary by
Bogdan Petrovic
Nov 14, 2020 20:27
3 yrs ago
29 viewers *
English term
Serbia
Simultaneous and Written translation
Native in: Serbian
Works in: English to Serbian, English to Serbo-Croat, French to Serbian, and 4 more.
Customer Engagement
English to Serbian
Bus/Financial
Marketing
Wholesale/retail beverage
Customer Engagement
Do personalise every visit.
Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.
In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Do personalise every visit.
Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.
In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Proposed translations
(Serbian)
| 4 +1 | odnos s klijentom/kupcima |
Elio Verbanac
|
| 3 +1 | Podsticanje motivisanosti kupca |
Lingua 5B
|
| 3 -1 | Animiranje potrošača |
milena beba
|
Change log
Nov 14, 2020 20:27: changed "Kudoz queue" from "In queue" to "Public"
Proposed translations
+1
14 hrs
Elio Verbanac
Croatia
Croatia
Specializes in field
Croatia
Quality & Experience
Native in: Croatian 
, Serbo-Croat
Works in: Croatian to English, English to Croatian, Bosnian to English, and 7 more.
Related KudoZ points
:
12
Selected
odnos s klijentom/kupcima
Koliko vidim, ovdje je riječ o staromodnom "odnosu s kupcima" (iako bi se isti pojam u retailu koristio na malo drukčiji način).
4 KudoZ points awarded for this answer.
Comment: "Hvala!"
-1
24 mins
milena beba
United Kingdom
United Kingdom
Native in Serbian
United Kingdom
Intercultural professional communication
Native in: Serbian , Serbo-Croat
Works in: Serbian to English, English to Serbian, Croatian to English, and 1 more.
Related KudoZ points
:
12
Animiranje potrošača
Animiranje kupaca/klijenata/potrošača
Što bolje poznajte svoje kupce, to ćete ih lakše animirati da kupe vaš proizvod...
https://www.google.co.uk/search?source=hp&ei=9j-wX-r0IJDBlwS...
Što bolje poznajte svoje kupce, to ćete ih lakše animirati da kupe vaš proizvod...
https://www.google.co.uk/search?source=hp&ei=9j-wX-r0IJDBlwS...
Peer comment(s):
| disagree |
Daryo
: "анимирање" да, али овде је у питању продаја на велико т.ј. ќупци не купује за себе - нису "потрошачи" него препродавци / продавци на мало.
5 hrs
|
+1
1 day 6 hrs
Podsticanje motivisanosti kupca
Nema veze što je poslovni kupac B2B, isto se obavlja engagement. Npr. neki menadžer treba postati zainteresovan za neki brend da bi se odlučio uvrstiti ga u asortiman. Motivisanosti ili izgradnja interesa
za proizvod.
-
Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.
https://www.clarabridge.com/customer-experience-dictionary/c...
za proizvod.
-
Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.
https://www.clarabridge.com/customer-experience-dictionary/c...
Discussion
Clues: you don't give credit to "consumers" of drinks, only to retailers. And salesmen's time is too valuable to waste on individual "consumers", only retailers are worth the trouble.