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"An error occurred" when I tried to "Reset my license"
Thread poster: Helle Gylling
Helle Gylling United States Local time: 06:48 English to Danish + ...
Dec 8, 2020
Hi
I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".
I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.
I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".
I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.
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Lingua 5B Bosnia and Herzegovina Local time: 12:48 Member (2009) English to Croatian + ...
From what I can remember...
Dec 8, 2020
In such a scenario, the best thing to do would be to contact SDL support. I know they don’t answer quickly but still I advise you to do it, or maybe phone them to assist you.
Do you have a type of license you can use on two different machines? Your process should involve the “return” license button first, and only after that the reinstall/reset, if I remember correctly. Can you follow on that from your SDL account?
[Edited at 2020-12-08 16:08 GMT]
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Helle Gylling United States Local time: 06:48 English to Danish + ...
TOPIC STARTER
SDL helped
Dec 8, 2020
Actually SDL just reset it for me so I should be all set now. Just need to download Trados to another computer : )
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